Forget me not Tombstones was a finalist in the 702 Small Business Awards 2011

Tuesday, 10 June 2014

Natascha's Report on the Tombstone Industry

Wow! I can't believe it has been such a long time since I posted! This year has been flying and we have been doing many exciting things here at Forget me not Tombstones cc. Our designers have been burning the midnight oil coming up with beautiful creations for our clients Our sales team have been welcoming new customers and our reputation as a leading tombstone manufacturer is growing.

This year has brought a few changes in our industry, and as we here at Forget me not Tombstones always offer news,tools and advice on the tombstone industry, I have posted a report I have composed for you to read and become informed!

In the south African market we have unfortunately seen an increase in “fly by night” setups or new companies selling below grade / quality memorials.
There is no doubt that the Tombstone Industry is a difficult one to be in. Generally speaking the industry as a whole does not have a good reputation due
to  “fly by nights” which makes it more challenging for more established companies, such as ourselves, to re assure clients that we are a trustworthy,
 honest tombstone business. Our large client base, many years in the business and continuous recommendations makes us a leader in the tombstone industry.

Experiences we have heard from our clients are as follows:

- Approached in cemetery by someone, telling them they can give them a big memorial for cheap
- Taken to a residential address, not a showroom to see tombstones
- The stone that they were shown or purchased, is not what was installed on the grave. Or the stone is made up of thin pieces of granite (used for kitchen tops),
       polishing of the stone is very poor and general workmanship is shocking.
- When they confront the people, they are told that this is what they paid for, or they have disappeared.

How to avoid this happening to you

Always buy from a company that has a track record, ask to see their stones that they have installed.
A reputable company should also have a showroom that you are able to view a selection of memorials. Ask them how long they have been in business.
Do they have a webiste? Business cards? Is their company registered? Can they show you referrals?

These are all questions you can ask in order to safeguard your hard earned money and make sure you can feel safe in the knowledge
that they will deliver a high quality memorial.


      Over the years, I have realised that selecting a memorial is not only a very important decision to make, but the whole process is so important to the loved one’s
       of the deceased. So many clients have told me that the placing of a memorial has  helped them in the grieving process, be it in a big way or small way
       and I feel humbled each time someone tells us that we have helped  them in this way. I believe that we as tombstone manufacturers have to be compassionate,
      patient and always there to assist our client in anyway  we are able to. Going the extra mile here at Forget me not Tombstones is something that we
       pride ourselves in. We try our utmost to meet all our clients needs, yes sometimes we experience hiccups, but these are overcome and at the end of the process
     clients are very happy and we  get many many recommendations.

    “To live in hearts we leave behind, Is not to die” Thomas Campbell

Blessings and light


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