tombstones

tombstones
Forget me not Tombstones was a finalist in the 702 Small Business Awards 2011

Saturday, 28 May 2016

From me to you


I have been in this industry for 15 years now, and I have seen many changes.
I remember when we first opened the doors of a little known tombstone company called Forget me not Tombstones, when there were but a handful of big tombstone manufacturers in South Africa. I also remember when we were the first tombstone company to really embrace the wonderful world of the internet and the day our website went live for the first time.
From very humble beginnings to... well  that's just it we are still humble. And that is the difference.

I have seen many tombstone companies pop up all around the place - they last a few years, then they close shop or unfortunately vanish taking with them the hard earned money of their lay buy clients with them.
These types of people have no respect or understanding of what the tombstone industry should be about. But I am beginning to realise perhaps my ethos is unique in this industry.

 I have seen "mega" tombstone suppliers open up, where it is all about the cash, the flash and the bling. The bigger, the better, the more cash the more the splash.
Now call me old fashion, but I feel that a tombstone/ funeral service needs to about respect, about humility, about helping families remember their loved ones in a beautiful and dignified way. And remembering that we are in a very emotion driven industry, that we are dealing with families who are grieving and who are in various stages of this process. We do not merely sell a consumer product, we provide a service and as a tombstone business owner, we need to remember that it is an honour to be selected to assist the family who makes use of your services.

And that is why we only have one branch. I made that decision knowingly, not because I do not have aspirations of growing larger (which we have over the 15 years), but because my concern is that I do not want to loose that family atmosphere we have at our company. We believe in family, I want to engage with my clients, I get joy from being on the showroom floor, meeting clients, old clients popping in for a cup of coffee. If I have more branches to manage, the less engaged I feel I will become with people.  I want my clients to know if they want to see me, they know all they have to do is come to our showroom and they will find me there to assist them in away I am able.

In this world of technology and "faceless" communication, I feel we are moving a way from each other, we are forgetting how to connect with each other on a deep and personal level. Here at Forget me not Tombstones, we believe in making these connections with people.

We sit and listen to our clients, hear the stories of their loved ones, how they passed on, how they who are left behind are coping. Its not just a memorial, its so much more than that. I feel completely honoured to be apart of the process, to hear these stories. It is often so hard to find the words to describe to someone how it feels to do a tombstone for a family, because for me it truly is a gift.

That is why I have put a lot of emphasis on our Design LAB lately, I work closely with each client to create the perfect memorial that encompasses the love for a deceased family member.
From just an idea or merely one design component you wish to incorporate, I will create design options for you to have a look at. I will assist you every step of the way of the design process, from conception to reality.

So when you come to Forget me not Tombstones you will be welcomed into a family atmosphere, you might even see clients making a cup of coffee for themselves in the kitchen - we truly are family here. There is nothing superficial about us, we are a family run business and we offer a loving, caring service to our clients.  Our relationship with you lasts a lifetime.

We may not be the biggest tombstone company or the "flashiest" either, but one thing is for sure without a shadow of a doubt, we truly do care, We treat you and your loved one with respect and the dignity you deserve - not only that, we offer cutting edge designs and one of a kind memorials. Creativity abounds here at Forget me not Tombstones.

You are not just a name and number here at Forget me not Tombstones, no matter what product you
buy from us, each client is important and we look forward to welcoming you to the
Forget me not Tombstones Family.


Blessing and Light

Tasch


Tuesday, 11 August 2015

Tombstone Birthday Specials!

We are having incredible savings at the moment!
It started today and it ends on the 5th of September 2015.
All the prices are up on the website. Our traditional memorials are on special.

Click on our website link below:
www.forgetmenottombstones.co.za

And if you have any questions or require further information please feel free to email us!

We look forward to assisting you!

Blessing and Light

Tasch

Thursday, 4 June 2015

Refocusing

Here at Forget me not Tombstones we pride ourselves in being open and honest to all our clients. Our mission is not only to provide a product, but to also provide an individual service to each customer. The work we do has the potential to touch many lives and we take that very seriously.

With the ever increasing competition in our industry and the escalation in fly-by-nights,  as well as a less than ideal economy, tombstone manufacturing has become a saturated market in South Africa.  As business owners we sometimes loose focus on our initial ethos when times become challenging. However, that is the exact moment when you need to hold onto your beliefs and business ethics. Those are the components that made you stand out from the crowd before, and created a large client base.

In the remaining six months of this year, we are refocusing all our efforts and attention to client care and service. As our motto says “Big enough to cope … Small enough to care.”  On a personal note, I have grown greatly as a person since being involved in this industry, and have made life long friends with many of my clients. A tombstone is not only a product to be scrutinised for quality and excellence , but it is the embodiment of the love a family has for a special person that has passed. Here at Forget me not Tombstones, we understand this and feel privileged that each one of our customer’s are selecting us to walk with them on this journey.

The design lab is going to be closely collaborating with our sales department  in order to fine-tune our client services we offer to the public. Design appointments can be set up with us on a Saturday from 9 –12pm. Please feel free to email us to make an appointment, we look forward to sitting with you and brainstorming ideas to create the perfect memorial for your loved one.


We have also just launched our new rose on eco kerbs with white marble stones, which we are selling at R4600.00 – all inclusive.


If you have any questions or comments please feel free to contact us.
We look forward to being of assistance.
Please come visit our showroom to view some of the memorials we offer, sit and enjoy a cup of tea or coffee while you browse our catalogues.




Blessings and Light

Tasch

Tuesday, 30 September 2014

Inspirational Wording

We haven't posted some new memorial wording for a while now on our blog, so I have made a new selection below, to give you some inspiration when composes your very important message for your loved one.

We think of you in silence
We often speak your name
But all we have are memories
And your picture in a frame.
Your resting place we visit
And put flowers there with care
But no one knows the heartache
As we turn and leave you there.

Tenderly we treasure the past
Memories that will always last
When we cease to think of you
Will be when God has called us too.

Wonderful memories woven in gold
This is a picture I tenderly hold
Deep in my heart a memory is kept
To love, to cherish, never to forget.

Deep in my heart you will always stay
Loved and remembered every day.

It broke my heart to lose you
But you didn't go alone
For a part of me went with you
The day God called you home.

The years may wipe out many things
But this they'll wipe out never
The memory of those happy days
Which we have spent together.

Those we love we never lose
For always they will be
Loved, remembered, treasured

Always in our memory.

Please feel free to contact us if you have any queries or you need assistance

Blessings and Light

Tasch

Tuesday, 10 June 2014

Natascha's Report on the Tombstone Industry

Wow! I can't believe it has been such a long time since I posted! This year has been flying and we have been doing many exciting things here at Forget me not Tombstones cc. Our designers have been burning the midnight oil coming up with beautiful creations for our clients Our sales team have been welcoming new customers and our reputation as a leading tombstone manufacturer is growing.

This year has brought a few changes in our industry, and as we here at Forget me not Tombstones always offer news,tools and advice on the tombstone industry, I have posted a report I have composed for you to read and become informed!

In the south African market we have unfortunately seen an increase in “fly by night” setups or new companies selling below grade / quality memorials.
There is no doubt that the Tombstone Industry is a difficult one to be in. Generally speaking the industry as a whole does not have a good reputation due
to  “fly by nights” which makes it more challenging for more established companies, such as ourselves, to re assure clients that we are a trustworthy,
 honest tombstone business. Our large client base, many years in the business and continuous recommendations makes us a leader in the tombstone industry.

Experiences we have heard from our clients are as follows:

- Approached in cemetery by someone, telling them they can give them a big memorial for cheap
- Taken to a residential address, not a showroom to see tombstones
- The stone that they were shown or purchased, is not what was installed on the grave. Or the stone is made up of thin pieces of granite (used for kitchen tops),
       polishing of the stone is very poor and general workmanship is shocking.
- When they confront the people, they are told that this is what they paid for, or they have disappeared.

How to avoid this happening to you

Always buy from a company that has a track record, ask to see their stones that they have installed.
A reputable company should also have a showroom that you are able to view a selection of memorials. Ask them how long they have been in business.
Do they have a webiste? Business cards? Is their company registered? Can they show you referrals?

These are all questions you can ask in order to safeguard your hard earned money and make sure you can feel safe in the knowledge
that they will deliver a high quality memorial.

                 IF YOU WANT THE BEST, USE THE BEST ... FORGET ME NOT TOMBSTONES

      Over the years, I have realised that selecting a memorial is not only a very important decision to make, but the whole process is so important to the loved one’s
       of the deceased. So many clients have told me that the placing of a memorial has  helped them in the grieving process, be it in a big way or small way
       and I feel humbled each time someone tells us that we have helped  them in this way. I believe that we as tombstone manufacturers have to be compassionate,
      patient and always there to assist our client in anyway  we are able to. Going the extra mile here at Forget me not Tombstones is something that we
       pride ourselves in. We try our utmost to meet all our clients needs, yes sometimes we experience hiccups, but these are overcome and at the end of the process
     clients are very happy and we  get many many recommendations.

    “To live in hearts we leave behind, Is not to die” Thomas Campbell

Blessings and light

Tasch

Tuesday, 17 December 2013

Another year has flown past!
It has been a very busy year here at Forget me not Tombstones. We found ourselves doing many tombstones for around Africa, pushing the design envelope to meet client's requests and requirements.
The design lab has without a doubt been creating beautiful memorials the whole year. You will find many of these designs under our Design Lab tab as well as our New Tombstone Design tab on our website.

It has been a wonderful, challenging and exciting year here, and we look forward to the new challenges  2014 will bring. We have gone from strength to strength, we are very blessed to have grown in 2013. Thank you to everyone here at Forget me not Tombstones for the incredible work, enthusiasm, support and attention to detail.

Our factory is closed from the 13th of December 2013.
Our showroom will be open from 9 - 12 daily until the 21st of December 2013.
We re open the showroom on the 11th of January 2013, we will be trading from 9 -12.
Normal working hours resume on the 13th of January 2013.

Please feel free to email us you inquiry on fmntmail@gmail.com, we will be checking emails throughout the
holidays.

May we wish you a beautiful, relaxing festive season and may 2014 be a year filled with many blessings for you and your family.


Sincerely,


Tasch

Friday, 29 November 2013

Loving the Job!



Yesterday we received such a wonderful email which made everyone here at Forget me not Tombstones feel fantastic. 
It means so much to us that we have made an impression on a client of ours, that they take the time out of their day to email us, thanking us for our service.



A big thank you to Verna and Natascha

At the end of the year, where everyone is tired and some days you feel like you are running on empty, it makes everything worthwhile when we receive an email like the one below. It is things like this that make you love your job, that we are able to assist someone in such an important process.



             "Good day
 
I would just like to take this opportunity to say THANK YOU" for the outstanding service I received from FMNT.
 
I got to discover FMNT on the internet and the minute I contacted the company, I received great service from Verna.
 
She was so helpful and kept in contact with me all the time to ensure I was happy with the service. Unfortunately Verna had a family emergency and was not available to assist but the lovely Natascha stepped in and put my mind at ease. she was so helpful, had my mock up done and sent to me with a receipt confirming that full payment was made and still promised to                                                       have the tombstone installed in time.
 
she called me again today to confirm that the installation will be done tomorrow at ten. In a country like ours, where customer service is almost non existent, I am glad that FMNT goes beyond a customers expectation. Thank you for putting my mind at ease and for making things so easy for us as a family. At an emotional time like this, Natascha ensured my mind was at ease.
 
So thank you, I will certainly be recommending FMNT to everyone I know. May the Lord richly bless you and keep you and may FMNT grow from strength to strength."


I hope you have a wonderful weekend!

Blessings and Light

Tasch